Terms and Conditions

TERMS AND CONDITIONS OF THE ONLINE STORE www.flightconcept.pt

1. SCOPE AND PURPOSE OF THE STORE’S GENERAL TERMS
These General Terms, together with the order form and the other elements referenced therein, govern the terms and conditions for the provision of the Online Store service www.flightconcept.pt by 4TECH, LDA, headquartered at Loja, Avenida Amália Rodrigues, 153A, Bairro Além das Vinhas, Tires, 2785–613, São Domingos de Rana, Parish of São Domingos de Rana, Municipality of Cascais, District of Lisbon, under the single registration and corporate tax number 515265039, with share capital of €10,000, hereinafter referred to as 4Tech.
The Service consists of providing access, via www.flightconcept.pt, to the Online Store which, in addition to offering information about a range of services, allows the User to purchase the services displayed, electronically, under the terms and conditions described here.
The acquisition of services must be made by Users aged 18 (eighteen) years or older (individuals under this age must have authorization from their representatives). The elements and information transmitted by the User will have full legal effects, with the User recognizing electronic acquisitions and not being able to claim the lack of signature for non-compliance with the obligations assumed.

2. CUSTOMER SUPPORT
For additional information or clarification of any question, you may contact 4Tech by email at reservas@fligthconcept.pt or, if you prefer, by phone at +351 910644117, Monday to Friday, from 09:00 to 13:00 and from 14:00 to 18:00.

3. PRODUCT AND CONTENT INFORMATION
4Tech will make every effort to ensure that the information presented does not contain typographical errors, and any that do occur will be promptly corrected. If you purchase a service with characteristics that differ from those shown online, you have the right to terminate the purchase contract under the applicable legal terms (right of withdrawal/refund – see section 8).
4Tech will make every effort to provide or supply all requested services, but it is possible that, in certain cases and due to causes beyond 4Tech’s control, such as human errors or incidents in computer systems, it may not be possible to provide some of the services requested by the User. If any service is unavailable after you have made the purchase, you will be notified by email or phone. At that time, you will be offered the option to reschedule or request a refund if you have already made the payment.
All information regarding price, products, specifications, promotional actions, and services may be changed at any time by 4Tech.

4. LIABILITY
4.1. All services sold in the Online Store comply with Portuguese law.
4.2. The Store has appropriate security levels; however, 4Tech shall not be liable for any losses suffered by the User and/or third parties due to delays, interruptions, errors, or suspensions in communications arising from factors beyond its control, namely any deficiencies or failures caused by the communications network or third‑party communication services, the computer system, modems, connection software, or potential computer viruses, or resulting from the download of infected files or files containing viruses or other properties that may affect the User’s equipment. If, for any reason, there is an access error to the Online Store website www.flightconcept.pt that makes it impossible to provide the service, 4Tech will not be liable for any losses.
4.3. Data and information queries carried out within this Service are presumed to be performed by the User, and 4Tech declines any responsibility arising from abusive or fraudulent use of the information obtained.
4.4. 4Tech shall not be liable for any losses or damages caused by abusive use of the Service that cannot be directly attributed to it by intent or gross negligence.
4.5. 4Tech is not liable for losses or damages resulting from non‑performance or defective performance of the Service when such is not directly or indirectly attributable to it by intent or gross negligence, and is not responsible in particular for:
(i) errors, omissions, or other inaccuracies related to the information provided through the Service,
ii) damages caused by the fault of the User or third parties, including violations of intellectual property,
(iii) non-compliance or defective compliance resulting from compliance with judicial decisions or administrative authorities, or
(iv) non-compliance or defective compliance resulting from the occurrence of force majeure situations, that is, extraordinary or unpredictable situations external to 4Tech and beyond its control, such as fires, power outages, explosions, wars, riots, civil insurrections, government decisions, strikes, earthquakes, floods, or other natural disasters or other situations beyond 4Tech’s control that prevent or hinder the fulfillment of the obligations assumed.
4.6. 4Tech does not guarantee that:
i) the Service will be provided uninterruptedly, securely, without errors, or function indefinitely;
ii) the quality of any service and/or information will meet any User expectations regarding it;iii) any material obtained in any way through the use of the Service is used at the User’s own risk, being solely responsible for any damage caused to their system and computer equipment or for any data loss resulting from this operation.
iv) no advice or information, whether oral or written, obtained by the User from or through the Service will create any warranty not expressly stated in these General Conditions.
4.7. The User accepts that 4Tech cannot, under any circumstances, be held responsible for any damage, including but not limited to loss of profits, data, content, or any other losses (even if the User has previously been warned of the possibility of such damages), resulting from:
i) the use or inability to use the Service;
ii) the difficulty in obtaining any substitute goods/services;
iii) unauthorized access to or alteration of personal databases.
4.8. If you have a booking, failure to appear within 20 minutes after the scheduled time allows 4Tech to cancel your booking, deeming the service rendered.

5. CONSUMER OBLIGATIONS
5.1. The user undertakes to:
i) Provide personal data and an email address;
ii) Not use false identities;
iii) Respect the validity periods of the requested service;
iv) Pay in full up to 48 hours before the service takes place;
v) Sign a Terms and Liability document before the service takes place.
5.2. If any data are incorrect or insufficient and this causes a delay or impossibility in processing the purchase/booking of the service, the responsibility lies with the User, and 4Tech declines any liability. If the consumer breaches any of these obligations, 4Tech reserves the right to block future purchases, block access to the store, cancel the provision of any other services simultaneously provided by 4Tech to the same User, and also deny the User future access to any services provided by 4Tech.

6. PRIVACY AND PERSONAL DATA PROTECTION
Computerized processing of collected data is carried out in compliance with Law 67/98 of 26 October on Personal Data Protection, and is intended for order processing and communication with Customers, handling information requests and any complaints, statistical analysis, as well as use for direct marketing purposes.
4Tech will not transmit the personal data provided by the Customer to third parties.
Under the law, the Customer is guaranteed the right to access and correct any data concerning them stored in the database, through the following means:
Email: proteccaodedados@flightconcept.pt or phone +351 910644117.
6.1. 4Tech guarantees the confidentiality of all data provided by Users.
6.2. The personal data identified on the service purchase form as mandatory are essential for 4Tech to provide the Service. The omission or inaccuracy of data provided by the User is their sole responsibility and may lead to refusal by 4Tech to provide the Service.
6.3. The User’s personal data will be processed and stored electronically and are intended for use by 4Tech within the scope of the contractual and/or commercial relationship with the User and, if authorized by the User, for the marketing of A320, B737, and F18 Hornet simulator services, as well as products marketed by 4Tech.
6.4. Under applicable legislation, the User is guaranteed, at no additional cost, the right to access, rectify, and update their personal data, directly or by written request, as well as the right to object to their use for the purposes set out in the previous number. To do so, they must contact the entity responsible for processing personal data: 4Tech, LDA.
6.5. The Internet is an open network, so the User’s personal data, other personal information, and all content hosted on the Service may circulate on the network without security conditions and may be accessible and used by unauthorized third parties; 4Tech cannot be held responsible for such access and/or use.
7. CHANGES TO BOOKINGS OR CANCELLATIONS
7.1. At the User’s request
The User may change the booking date and/or the desired service (to a service of equal or higher value) or cancel, up to 48 hours before the scheduled date, for a maximum period of 6 months after purchase. Otherwise, as well as in the event of no‑show, the service will be considered used and the right to a refund will be lost.
Requests for changes to 4Tech must be made by phone at +351 910644117, by email at reservas@flightconcept.pt, or via our website www.flightconcept.pt.
7.2. At 4Tech’s discretion
4Tech reserves the right not to process a flight booking if any inconsistency is found in the personal data provided or improper conduct is observed by the buyer. 4Tech reserves the right to change your scheduled flight time due to force majeure (for example: availability of staff or qualified pilot, technical issues with the simulator preventing the experience, among others). We will contact you to schedule a new time or, if you prefer, we will issue a refund.

8. REFUNDS
Refund requests by the consumer will be assessed case by case when the service has not yet been used, up to 48 hours before the scheduled time, within 14 days after purchase. The consumer must submit the request explaining the reasons for the refund, by emailing our address geral@fligthconcept.pt. A refund request will always incur an administrative fee of €15, which will be deducted from the amount previously paid. The outstanding amount will be refunded to the consumer within a maximum of 30 business days after the refund request. Whenever possible, the return will be made via the same payment method, but if this is not possible, the user must provide proof of payment and account or card ownership so that the refund can be made by bank transfer.

9. INTELLECTUAL PROPERTY
9.1. The online store www.flightconcept.pt is a registered website, and the service provided by the site itself is the responsibility of 4Tech.
9.2. The User acknowledges that the service contains confidential information and is protected by copyright and related rights, industrial property, and other applicable legislation.
9.3. The User acknowledges that any content included in advertising, highlights, promotions, or mentions of any sponsor or advertiser is protected by laws relating to copyright and related rights, industrial property laws, and other property protection laws, and that any use of such content may only occur under the express authorization of the respective holders.
9.4. The User undertakes to fully respect the rights referred to in the preceding number, namely refraining from any acts that may violate the law or such rights, such as reproduction, marketing, transmission, or making those contents available to the public, or any other unauthorized acts concerning the same contents.

10. SERVICE SECURITY CONDITIONS
10.1. The User undertakes to observe all applicable legal provisions, namely to refrain from committing or encouraging unlawful acts or acts offensive to public decency, such as the indiscriminate sending of unsolicited communications (spamming) in violation of the legislation applicable to personal data processing and advertising communications via automatic calling devices, and must also observe the rules for using the Service, under penalty of 4Tech suspending or deactivating the Service under section
10.2. The User expressly acknowledges and accepts that the IP Network is a public electronic communications network susceptible to use by multiple users and, as such, subject to IT overloads, and therefore 4Tech does not guarantee the provision of the Service without interruptions, loss of information, or delays.
10.3. 4Tech likewise does not guarantee the provision of the Service in situations of unforeseeable overload of the systems supporting it or force majeure (extraordinary or unforeseeable situations external to 4Tech and beyond its control).
10.4. In the event of interruption of the Service due to unforeseeable overload of the supporting systems, 4Tech undertakes to restore its operation as soon as possible.

11. SUSPENSION AND DEACTIVATION OF THE STORE SERVICE
11.1. Regardless of any prior or subsequent notice, 4Tech may, at any time and at its sole discretion, discontinue the provision of the Service or part of the Service to one or all Users.
11.2. 4Tech further reserves the right to suspend or immediately terminate access to the Service in the following cases:
a) When the User does not comply with the terms of use referred to in section 5 and other provisions in the general conditions;
b) When 4Tech discontinues access to the Store, upon prior notice at least 15 days before the termination date.
11.3. In the situations described above, 4Tech will notify the User in advance so that they may, if they wish, safeguard the content of their order viewing area within 3 (three) business days from the sending of the email or the publication of the information on the Service’s homepage.

12. TECHNICAL SETTINGS
12.1. Without prejudice to the following number, 4Tech may change the Service and/or the technical conditions for its provision, as well as the respective rules of use, and must inform the User of such changes at least 15 (fifteen) days in advance.
12.2. The version of these General Terms and their annexes in force at any time is available on www.flightconcept.pt

13. COMMUNICATIONS
13.1. Without prejudice to other forms of communication provided for in these General Terms, notifications to the User related to the Service, including any changes to these General Terms, may be sent to the User’s email address, via SMS, or by telephone contact.
13.2. The User agrees to receive any and all communications and/or notifications related to the Online Store at the address, contact phone number, and/or email address indicated during the order process.
13.3. Whenever 4Tech deems it necessary or convenient to optimize the browsing experience and/or improve connectivity conditions, it may remotely reconfigure network settings.
13.4. Without prejudice to the following provisions, and given the innovative nature of the Service and the technological developments it may undergo, 4Tech may change its technical settings whenever convenient to adapt it to any technological developments.
13.5. 4Tech does not, however, guarantee the User any upgrades or improvements to the Service.
13.6. Some upgrades or new features of the Service may only be available upon payment by the User and/or subscription to specific terms of use.

14. COMPLAINTS
14.1. The User may submit any contractual disputes to legally established arbitration and mediation mechanisms, as well as lodge a complaint with 4Tech regarding acts and omissions that violate the legal provisions applicable to the purchase of goods.

14.2. Complaints must be submitted within a maximum period of 30 (thirty) days from the date on which the User becomes aware of the facts, and will be recorded in 4Tech’s information systems. 4Tech shall decide on the complaint and notify the interested party within a maximum period of 30 (thirty) days from the date of receipt.

15. RULES OF USE AND SAFETY DURING A320, B737 AND F18 SIMULATOR SESSIONS
Using the simulator involves a certain degree of physical mobility. Please speak with us at the time of scheduling if you have any questions or concerns.
The use of any sharp, pointed, or dangerous objects is prohibited.
Smoking or lighting fires is prohibited.
Chewing gum is prohibited.
Bringing animals is prohibited.
Minimum age is 18 years when not accompanied by an adult.
The use of the simulator under the influence of alcohol or any type of drug is prohibited.
We recommend comfortable footwear with a heel no higher than 5 cm.
We advise arriving at least 15 minutes early to ensure your flight starts on schedule.
We recommend checking the specific information for the desired type of flight and the respective pricing before scheduling.
It is not possible to test or try the simulator before using it.
Before the start of the simulator session, you will be asked to sign a Liability Waiver document.
The simulator can only be used without supervision by those duly authorized by 4Tech.
Abusive use of the simulator equipment will lead to the immediate interruption of the session, without any right to a refund.
Responsible use of the equipment is mandatory.
All damages will be the sole responsibility of the users who cause them, as well as the costs inherent to the repair of the equipment.
Bringing any type of food or drink into the simulator is prohibited.
Any interruption in the simulator session by the client may be compensated if 4Tech deems it appropriate and if it does not affect subsequent bookings.
During the TAP AIR PORTUGAL “Pilot for a Day” experience, cameras, camcorders, or mobile phones are not permitted inside the cockpit.

16. PRICES
Prices are in euros and include VAT at the applicable rate.
We reserve the right to change the prices of services at any time without prior notice.

17. PAYMENT METHODS
Payment is required before the start of the service. We accept payments by credit or debit card, bank transfer (send us proof of payment, your name, and the service), up to 48 hours before the scheduled service, so we can guarantee your booking.

18. APPLICABLE LAW
The Contract is governed by Portuguese law.